Returns Policy

If you want to return your order you must cancel the order prior to it being dispatched. If it has left the Ideal Weight Distribution centre it cannot be cancelled. Please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. quoting your order number, full name and address and we will inform you of the status of your order.

Ideal Weight products are a food item and thus our products are non-refundable unless there are exceptional circumstances. Any postage charges incurred when returning products to Ideal Weight must be paid by you. If we resend items, Ideal Weight will pay the postage. Any returns must be notified within two days of receipt of delivery.

Incorrect or damage orders

Our orders are picked and packed by hand and therefore very occasionally it is possible that a mistake may happen. We will always ensure that we rectify any mistakes quickly. Please contact us with your order number and we will investigate further.

It is important that you check your order as soon as you receive it. You must notify us within 48 hours of any errors such as missing or damaged items by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

CONTACT FOOTER banner

IHS SHOWS banner updated