Ideal Weight products are a food item and thus our products are non-refundable unless there are exceptional circumstances. Any postage charges incurred when returning products to Ideal Weight must be paid by you. If we resend items, Ideal Weight will pay the postage. Any returns must be notified within two days of receipt of delivery.
Incorrect or damage orders
Our orders are picked and packed by hand and therefore very occasionally it is possible that a mistake may happen. We will always ensure that we rectify any mistakes quickly. Please contact us with your order number and we will investigate further.