Ideal Weight Shop - Conditions of Supply

Please take a moment to read these terms and conditions carefully before ordering any goods or services from the Ideal Weight Shop. We would like to inform you that by ordering any goods or services from the Ideal Weight Shop online, you agree to be bound by these conditions. You might like to save or print a copy of these terms and conditions for your future reference.

This terms and conditions page sets out our full conditions of use for the Ideal Weight Shop as well as terms of use of this website. All information received by us from your use of the Ideal Weight Shop will be collected and used in accordance with our privacy policy.
You can contact us in the UK about the Ideal Weight Shop by telephone during office hours on 020 3225 5200 or by e-mail This email address is being protected from spambots. You need JavaScript enabled to view it.

Availability of Offers
This site is only intended for use by people resident in the UK mainland only, as currently we are unable to facilitate any orders from individuals outside the UK mainland. All offers are subject to availability and we reserve the right to withdraw any offers from the website at any time without prior notice.

Your Status
By placing an order through our site you warrant that:

  • You are legally capable of entering into binding contracts
  • You are at least 16 years old
  • You are resident in the UK mainland and you are accessing the site from the UK
  • You are monitoring your BMI and understand that your health is your sole responsibility
  • You have checked the list of medical exclusions in the Frequently Asked Questions on our website and you are currently medically eligible to participate in your chosen Ideal Weight Plan
  • You understand that any changes in your medications or medical conditions may affect your eligibility to continue on an Ideal Weight Plan
  • You have been advised to consult with your GP regarding participating in an Ideal Weight Plan and agree to undertake any medical monitoring they recommend.
  • You consent to Ideal Weight Ltd processing and storing your medical data

The prices for any goods or services ordered through the Ideal Weight Shop (the "Products") will be as quoted on our site from time to time, except in the case of obvious errors. These products are inclusive of VAT. Delivery costs shall be as stipulated at the time (to the UK mainland), unless these are otherwise itemised. Prices are liable to change at any time, but any changes will not affect orders already placed and confirmed.
We accept payment for goods through PayPal with MasterCard, Visa and all major Debit Cards, as well with a PayPal account.

Fulfilment and Delivery
While we will make every reasonable endeavour to ensure all orders are fulfilled within the estimated timescales specified on this website, we regret that we are unable to accept liability or responsibility for delays or cancellations to the delivery caused by the manufacturer, supplier, or any other third party that are beyond our control.

In the event that an incorrect address has been input as the delivery address in your order confirmation, please contact us to request an update to your account. It remains the responsibility of the purchaser to ensure they provide correct and accurate address details when ordering or registering with the Ideal Weight Shop.
If a product has already been dispatched and monies charged to your card, you will be liable for the cost of the product in the event that the product is not returned via the postal service to the said supplier.

Refund Policy
Please see our refund policy for more information

Our Liability and Disclaimer
We endeavour to keep the information up-to-date and correct, however we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the web site or the information, products, services, or related graphics contained on the web site for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
We further accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business, however caused, even if foreseeable.
To ensure the highest levels of security for your transaction, we use PayPal. This means that on any page of the website where you enter your personal information, such as credit card details, the information sent to us is encrypted to safeguard your details. (Encryption prevents other Internet users from accessing this information.) To maintain our high-levels of security, we only accept orders that are placed using this technology.
You can check that you are shopping in a secure environment by looking for either a locked padlock icon (Internet Explorer). (This will only appear on pages where you enter personal information, such as credit card details.)
Although we take every reasonable precaution to maximise security around all data entered in to our website, we would like to remind all Purchasers to be vigilant to internet fraud and protect their own passwords and card details accordingly.
We may amend these terms and conditions from time to time without prior notice, by posting revised terms and conditions on the website, which shall apply to all orders placed after such date.
All notices shall be given by e-mail to the Ideal Weight Shop at this email address: This email address is being protected from spambots. You need JavaScript enabled to view it. or, to you at either the e-mail or postal address you provide during the registration process. Notice will be deemed received 24 hours after e-mail is sent or 3 days after the date of posting by mail.

Governing Law and Jurisdiction
Contracts for the purchase of Products through this site will be governed by English Law. Any dispute arising from or related to such contracts shall be subject to the exclusive jurisdiction of the English Courts.
General Terms of Website Use
Ideal Weight is a subsidiary of Media 10 Limited. Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Media 10 Limited's relationship with you in relation to this website.
The term "Ideal Weight", "Media 10" or "us" or "we" refers to the owner of the website whose registered office is Crown House, 151 High Road, Loughton, Essex, IG10 4LF, United Kingdom. The term "you" refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without Media 10's prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of non-exclusive jurisdiction of the England courts.


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